Frequently Asked Questions
Can you conduct a project entirely online?
Absolutely! We’re happy to do an entire design project from start to finish without ever visiting your premises. We use the zoom platform to conduct our meetings with clients, contractors, suppliers and more. This allows us to
exchange photos, diagrams, and design concepts remotely. To facilitate remote work, we’ll ask you to take certain photos of the existing space, occasionally take some key measurements for us, send us any plans and drawings. We send you a design assessment document, where you can specify your thoughts, ideas and tastes on a room-by-room basis. We have completed luxury residences and retirement residences remotely!
Are you willing to conduct any in person visits to our site?
Absolutely!
Do you bill in Canadian dollars?
When working with US clients, yes. When working in Canada, we charge the equivalent rate in Canadian Dollars.
How do I see materials samples if the project is conducted remotely?
We can show you the samples in front of our camera during a Zoom meeting. We use very high resolution 4K cameras, which accurately represent the samples you see. Once we narrow down selections with you, we will send samples by courier. For things such as paint samples, flooring samples, or tiles, we will have samples sent to you.
What is your minimum engagement?
Our minimum engagement is 5 hours at US $165 per hour or CDN $200 + applicable taxes, paid as a retainer.
What does the initial design assessment entail?
When working remotely with clients, we ask that you take a full-motion audio/video recording of each room. A cell phone would be fine for this. We ask that you stand in one corner of the room and pan the camera slowly around the room. Speak to us while you do this, to tell us your thoughts and ideas. We also send you our Design Assessment form to complete a list of questions we would like you to answer for every room such as: "What is this room used for? What times of day is this room used? How many people use the room and what are their ages?" and similar questions.
With Viali’s project coordination service, how much time will I have to commit to the project?
We will meet typically once a week for one to two hours. This assumes everything is going well and is on time. And on budget. If any problems arise that need your immediate attention, we may need to meet more often.
What documentation do you supply following project completion?
We provide a complete and comprehensive package of digital documentation representing all aspects of the project that we were involved in. This includes drawings in both PDF and AutoCAD format, sketches and diagrams, lists of FFE (fixtures, fittings and equipment), a digital copy of all invoices and payments, etc. as well as product warranties and care instructions.
Do you work on projects outside North America?
We'd be delighted to! You just need to be able to participate in online Zoom meetings, conducted in English. Contact us and we'll plan for your project.
Good project coordination is just as important as good design.
LET’S BEGIN The Conversation!
At Viali Design, we believe in creating spaces that reflect your unique lifestyle and vision. If you’re ready to explore how we can transform your environment, we invite you to schedule a complementary
20-minute Discovery Call with us. This initial conversation is an opportunity to discuss your ideas, for you to ask any questions, and for both of us to see if our approach aligns with your aspirations.